"Kathi, I think you need a computer memory upgrade," the aol phone-support technician said.
"Already? I just bought this computer two years ago," I responded.
"Your processes are too high. They should be about 20 and yours are way over that. Do you have a local computer store that you work with? I would recommend that you take your computer in and have them take a look at it."
"Ughhh! Can I do it online?"
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